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Contacting Support

Technical support is provided via a ticket system. Please provide as much of the following information as possible to help us resolve your issue efficiently:

  • Plugin name and version number, e.g. Cloud Zoom 3.0 rev 1306201203 (see top of plugin JavaScript file)
  • Your license key (see top of plugin JavaScript file)
  • Whether you are using Magento, WooCommerce, WordPress or Drupal
  • Description of the problem and steps to reproduce it
  • Your operating system and browser e.g. Windows 8, IE10
  • Link to a live page that shows the problem

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